The type of environment you create in your business for yourself and your employees will significantly impact how successful your business is. A generally positive environment will help your employees to be a lot more able to handle anything that comes up. Here are a couple of examples.
Let’s say that a business owner criticizes his employees, finds fault with their work, yells at them when they screw up or are late, and has policies and rules so that they are penalized for various infractions. His employees might work hard, but they will definitely not be enjoying their jobs and will often dread their interactions with the owner.
That business owner probably thinks that that is the best way to achieve the common goal that all business owners have, which is to ensure that their personnel are hard working and productive. He might feel that people have to be constantly hammered in order to work.
But let’s take a look at what’s missing from this scenario. First of all, none of the employees at that company will truly enjoy their work. They will all work but none will willingly go the extra mile for the business or for the owner. And that extra mile, that desire on the part of the employee to make the extra sale or get out that big shipment today before closing time even though it’s tough, those are the things that really make a business more successful and competitive.
Now take the opposite scenario. Let’s take a business owner who creates a positive atmosphere. He has discipline, he expects people to work hard, but he doesn’t hammer people to get them to do it. He does it by being encouraging and by telling people they are appreciated when they do a good job. Sometimes, although this isn’t the only way to do it, he pays people a bonus when they do something really spectacular for the business.
What’s the effect of all this? Employees enjoy their work more, they want to do a better and better job, and they will go the extra mile. Because they know their efforts are appreciated.
And if some emergency situation comes up, it’s the employees in the positive work environment that will move mountains to make everything go right again. The employees in the negative environment won’t bother. And it is the company with the positive work environment that has the better chance of long term survival and success.